HOW TO BOOK
The person confirming the booking is known as “the Party Leader". He or she must have the authority to contract on behalf of all the other people going on the holiday and is stating that all people named on the booking have accepted these booking conditions. We will send all documents and other information regarding the holiday to the Party Leader, who is then responsible to pass this information on to the remainder of the party. All bookings are subject to the following conditions.
Snowstyle Travel Ltd does not provide travel insurance, and asks you to arrange adequate insurance with a minimum cover for winter sports including medical costs and travel back to the U.K in the event of any injury which prohibits travel by coach. Conformation of this insurance is the sole responsibility of the party leader.
CONFIRMATION AND PAYMENTS
Our contract with you commences when you pay your deposit, which is non- refundable; if we accept your booking we will reserve your holiday and send you a confirmation invoice. Please check that the holiday on the invoice is the one that you required. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking, you may be charged an amendment fee. We reserve the right to refuse your booking; if we do this we will refund any money already paid to us. Payments may be made at any time, but the schedule mentioned in the confirmation invoice must be adhered to, and the balance must be paid in full 5 weeks prior to departure, failure to follow the schedule will result in a late payment charge of £10 per person, per week, or the cancelling of your holiday with no refund of monies paid.
YOUR FINANCIAL SECURITY
The Package Travel, Package Holidays and Package Tours Regulations 1993 require us to provide security for the monies that you pay for your holiday in the event of our insolvency. This cover is provided by us, through a bond and is a recognised insurance based facility under the terms of package travel regulations. A copy of our bonding can be provided upon request.
OUR RESPONSIBILTY AND LIMITED LIABILITY
We accept responsibility for the proper performance of our obligations under this contract. They will be carried out with reasonable skill and care. We are not responsible for any failure that is:
• attributable to you or a member of your party;
• attributable to a third party unconnected with the provision of the services to you, and is unforeseeable or unavoidable;
• due to Force Majeure (see the section entitled “Definitions” in these Booking Conditions).
Our liability to you for any loss or damage which you may suffer is limited to two times the price of your holiday. This excludes personal injury resulting from the non-performance or improper performance of the services provided in the holiday, and is subject to the limitation of liability described below. Health and safety standards relevant to the services provided by us should meet the local standards applicable to your holiday destination. However, you should be aware that these may well not match those standards of the UK. Any compensation payable by Snowstyle Travel Ltd will be limited in accordance with the lowest limit allowed under applicable International Conventions governing the services, or the amount you can recover under the laws of the UK or the country in which they operate. Transport operators have their own conditions of carriage, which form part of your contract with us. These conditions, and the provisions of the International Conventions, generally limit the liability of transport operators.
If you have a complaint you must inform your Snowstyle Travel Ltd representative immediately. If we cannot resolve the problem at the resort, you must notify us of your complaint in writing within 30 days of your return. If we are not informed within this time scale, our investigation will be seriously hindered and therefore we will not pursue any claim resulting from a complaint after this time- frame has expired. You can, of course, pursue your claim elsewhere.
Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators.
Details of any such complaints should be sent to: Snowstyle Travel, “The Dell”, Heol-y-Felin, Fforest, Carmarthenshire, SA4 0UA
CHANGES TO YOUR BOOKING
CHANGES MADE BY YOU.
We are happy to accept changes to your booking up to 28 days prior to departure; all changes will be subject to availability and subject to appropriate fees. Any fees charged will be directly related to the changes requested. We will try our best to comply with any changes you require, for any advice, please contact us.
IF YOU CANCEL
To cancel the entire holiday, the party leader must write to us at the address on your confirmation invoice. Cancellation takes effect on the date you receive our letter confirming acknowledgement of the cancellation. If you cancel any place 12 weeks or more prior to departure, we will reimburse all monies minus your deposit. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday; our cancellation charges therefore increase as the departure date approaches. If you cancel less than 12 weeks before departure 50% of the total cost will be refunded. If you cancel less than 8 weeks before departure, no monies will be refunded. If you cancel for a reason covered by your insurance policy, you may be able to recover your cancellation charges, through your insurance company.
IF WE CHANGE OR CANCEL YOUR HOLIDAY
We may have to make changes to your holiday, or cancel it, after we accept your booking. Most changes are minor and we will always tell you as soon as possible before your departure. Occasionally we may need to make a Major Change (see the Definitions section). If we do, you must tell us as soon as possible if you wish to accept the change or cancel the holiday with a full refund. If we cancel your holiday, and it is not your fault, or if you cancel because you decline a Major Change, you have the following options:
1. Accept our offer of a replacement holiday of equivalent or higher quality (if available) or
2. Ask for a refund of the money you have paid.
Compensation of late changes or cancellation will only be paid if the changes made by us are major and are less than 4 weeks before departure. Compensation for option 1 and 2 will be £15 per passenger. We will not pay compensation when the change or cancellation is due to Force Majeure or because the number of persons who have booked is less than that required for the package.
All packages require a minimum number of 35 passengers to operate; in the event where this minimum number is not met you will be told immediately, and no later than 6 weeks prior to departure. In the event of us cancelling your holiday for this reason you will be given the options stated in the paragraph “If we change or cancel your holiday”, but will not be entitled to compensation. All prices are based on 40 paying children and 5 free staff places, if the party is below 40 paying children, please be aware that we do charge a small surcharge for the coach.
TERMINATION OF YOUR HOLIDAY AND COMPENSATION
You and your party must behave reasonably while on holiday. We reserve the right, at our reasonable discretion, to terminate the holidays of people who indulge in serious misconduct. If we do so, we will have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly, or negligently damages any accommodation, property or person, or causes delay to or diversion of any means of transport, you agree to compensate us for any loss we may suffer, including legal costs. Guests who participate in activities unsupervised by Snowstyle Travel Ltd staff do so at their own risk.
means unusual and unforeseeable circumstances beyond our control or the control of our contractors, such as (but are not limited to) war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of ports or roads, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions (including heavy / insufficient snowfalls or non-freezing conditions).
includes (but is not limited to) the following:
• A significant change of resort or ski area
• A change of more than 12 hours to your scheduled time of departure or return
• A significant increase in the price of your holiday
Any change to the coach company or to a hotel of a comparable standard does not constitute a Major Change.
Coaches: We will supply an executive coach which is suitable for the group numbers booked with us. If the group has any requirements for a larger vehicle, this can be met through the payment of a supplement to cover the cost of the empty seats. We may wish to transport representatives on the coach to and/or from Austria; if we do so, then there will be no additional supplement for a larger vehicle.
Hotel: We will provide a three-star hotel within 20 minutes drive of the slopes, unless previously requested by the group to offer a budget facility, which will be reflected in a lower price. If, for any reason we are forced to change the hotel, we will endeavour to do so, retaining the minimum requirement, although this cannot be guaranteed in relation to the distance from the slopes.
Instruction: We will provide qualified English speaking instructors (or guides when appropriate, and agreed in advance with the Party Leader), on an overall ratio of 1:10-1:12. As a result of the nature of each group (numbers of Beginner/Intermediate/Advanced skiers), this may occasionally result in some groups being larger or smaller than this ratio. Occasionally, it may prove beneficial for group ratios to join with other parties; this option will always be offered to the Party Leader where feasible.
Currency: If the rate of exchange falls below £1.00:1.15 euro, in order to fulfil our commitment of the provision of a first-class experience, we will apply an appropriate subsidy per person.